All orders are handled and shipped out
from our warehouse in China. Please allow extra time for your order to be
processed during holidays and sale seasons.
We process orders between Monday and
Friday. Orders will be processed within 3-5 business days from the order
date and shipped the next day after the processing day. Please note that
we don't ship on weekends.
How long will it take to
receive my order?
Once you place your order, please allow
3-5 business days to process your orders. After that, it will take 12 -20
business days for delivery in the United States, and 15-30 business days
for international orders (depending on location).
Will I be charged with
customs and taxes?
The prices displayed on our site are
tax-free in US Dollars, which means you may be liable to pay for duties
and taxes once you receive your order.
Import taxes, duties and related customs
fees may be charged once your order arrives to its final destination,
which are determined by your local customs office.
Payment of these charges and taxes are
your responsibility and will not be covered by us. We are not responsible
for delays caused by the customs department in your country. For
further details of charges, please contact your local customs office.
If you are not happy with your purchase
and wish to return an item, please contact us within 30 days from
receiving your order. Please provide your order number as well as the
reason for your return. Our customer service team will review the return
request and will send further instructions if the return is approved.
For a list of final sale items, please
see our Returns Policy. All returns must be in original condition with
Will shipping be covered
for my returns?
All return shipping fees and other
miscellaneous fees are the responsibility of the customer.
What if the item(s) I
received are defective/incorrect/damaged?
Please contact us within 7 days from
receiving your order if you received merchandise that is incorrect,
missing, and/or defective. Please include your order number,
photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as
How long is the returns
Processing returns may take up to 14
business days from the day we receive your return. We will email you to
confirm once your return has been processed.
When will I receive my
All refunds will be credited to your
original form of payment. If you paid by credit or debit card, refunds
will be sent to the card-issuing bank within 7-10 business days of receipt
of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to
If you haven't received a credit for
your return yet, here's what to do: Contact the bank/credit card company.
It may take some time before the refund is posted to your account.
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